The application period for this position is now closed.
The National Security Innovation Network is hiring a Platform Community Manager, based in Arlington, Va. UNUM (presently known as the Defense Innovation Network) is the online collaboration and networking platform, that serves to connect innovators across the defense, academic and venture ecosystems. The platform is intended to be a hub for problem-solving activity for a diverse set of contributors working on challenges in national security. The role of the Community Lead is to ensure that the communities we build and convene on the platform are healthy, growing, well connected and active sources of problem-solvers and generators of problem solving activity. UNUM communities are places for innovators from our three constituent communities to discover and connect with others working in similar or adjacent problems spaces.
About Your Role
As Community Lead you must be able to do three things: 1. Set strategy for community engagement and growth and establish policy for community management; 2. Be an active community manager, visible and accessible to all members of the larger platform community, and a manager of other professional community managers and a mentor to volunteer community moderators; 3. Work with the NSIN team to develop new communities, strengthen or weed out existing communities, and ensure that communities are places of active and engaged membership.
Community Strategy: In order to create a valuable and enduring problem-solving resource that serves the Department of Defense, the Community Lead must develop a strategy to ensure the diversity of communities on the platform and establish guidelines for what kinds of communities best serve the goals of the platform. This strategy must also support a compelling value proposition for the participation of non-traditional problem-solvers from the academic and venture communities.
Community Management: the Community Lead is the “head gardener” of the communities that make up the online network connected by and through our platform. This means that they must daily monitor and tend to the health of the community, stimulate activity and engagement, and ensure that both professional community managers and volunteer community moderators are well supported and likewise engaged in the work of creating greater connection between community members, the growth of problem-solving activities within and between communities, and ensuring that communities retain sufficient focus to be able to create value to their members.
Community Development: the Community Lead also needs to actively engage with the NSIN team, both the Regional Network Team and Program Managers across our three portfolios, to stand up new communities on a regular basis. It will be the responsibility of the Director of Community to manage the community development pipeline through which new community opportunities are managed from initiation to launch. Here, the focus needs to be on ensuring that we only start new communities that we believe are sustainable and which we are convinced will drive growth and engagement of platform membership and the responsiveness of the platform’s problem-solving resources to current and emerging innovation needs in the Department of Defense.
What We Are Looking for in a Teammate
- A B.A. in Design, Communications or related field;
- 3-5 years of professional experience managing online communities;
- A background in community management, UX design, and design research;
- Experience working with tools like Hubspot, Mailchimp, Airtable, Google Analytics & Full Story;
- Familiarity with innovation and idea management platforms;
- Broad knowledge of the Department of Defense, its innovation projects, and its programs and initiatives;
- An innate drive to be a part of and contribute to a team-based culture;
- A personal passion to make a change in how the Department of Defense innovates and solves its hardest problems;
- Strong interpersonal communication skills, including oral and written skills;
- Foresight, maturity, and the ability to negotiate amicable solutions to complex problems;
- U.S. Citizenship Required.
NSIN is a U.S. Department of Defense (DoD) organization with the mission to build networks of innovators that generate new solutions to national security problems. NSIN does this by building communities of non-traditional defense problem solvers from the academic and venture communities, exposing these communities to national security problems through direct interaction with DoD end-users, and supporting the further development and transition of these solutions into the DoD. The principal way in which NSIN achieves its mission is through three mutually supporting portfolios of programs: National Service, Collaboration, and Acceleration. NSIN’s Regional Network Team is physically located in more than 35 different locations throughout the United States and is responsible for building the new communities of problem-solvers through which NSIN executes its programs.
How To Apply
The application period for this position is now closed.
If you want to be a part of the team who is changing the way the DoD solves its problems, then apply today with our partner, GXM Consulting by submitting your cover letter and resume to GXM Careers.
Please submit your resume and cover letter to GXM Careers by May 3, 2021 at 5 PM (EDT) to apply.
***GXM reserves the right to forward all materials submitted with applications to third parties that may be involved in the evaluation process.
GXM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.